MysteryShopperJO Job Description:
We are looking for an attentive mystery shopper to join our team. Mystery shoppers are responsible for determining the quality of products, customer service, and store environments while posing as ordinary customers. You will also be required to submit reports on your findings in a timely manner and you will be paid for your services upon submission.
To be successful as a mystery shopper, you should be able to masquerade as a regular customer while remaining detail-oriented. Ultimately, top-notch mystery shoppers will possess excellent communication and memorization skills, and the ability to remain impartial at all times.
- Going to assigned store locations.
- Remaining discreet while you pose as a regular customer.
- Interacting with employees over the phone and in-person to measure customer service.
- Inspecting the store’s environment to detect possible concerns and areas for improvement.
- Purchasing random and/or specific items to assess product quality.
- Retaining receipts as proof of purchase for later reimbursement.
- Completing and submitting a written report detailing the shopping experience after each store visit.
- High school diploma or equivalent.
- Capable to reach the required locations on their own.
- Excellent verbal and written communication.
- Outstanding memorization abilities.
- Organized and flexible character.
- Attentive to detail.
- Ability to conduct duties discreetly and impartially.